Run a 24/7 service desk without the hiring headache
Dedicated L1 and L2 engineers in Sri Lanka, working in your tools under your brand. We recruit, supervise, roster and cover leave, at 50–60% less than a local hire.
Works inside the tools you already use
- Microsoft 365
- Entra ID
- Intune
- HaloPSA
- ConnectWise
- Autotask
- NinjaOne
- FortiGate
The problem
Good service desk engineers are hard to hire and keep.
4 months
About how long it takes ANZ MSPs to fill an engineering role, from job ad to first day.
41%
About how much of an engineer's week goes on repetitive, routine work.
After hours
Evening and weekend shifts are the hardest to staff locally.
Hiring and workload figures: LogicMonitor MSP research, ANZ findings, published January 2022.
How we're different
Not staffing, a managed service
Most offshore staffing gives you a person and leaves the rest to you. We run the service, so you get the outcome without the extra management.
Typical offshore staffing
- You get a person to manage
- You train, supervise and roster
- Sick days and leave create gaps
- Quality depends on how much time you have
Logicsphere
- We recruit, train and supervise
- Rostered shift and leave cover
- Quality reviews and weekly reports
- Works in your PSA, RMM and docs
- Speaks to your clients as your team
What we offer
Dedicated engineers for your service desk
L1 Service Desk Engineer
Triage, password resets, Microsoft 365 issues and first response to alerts.
Learn moreL2 Support Engineer
Entra ID, Intune, Exchange Online, routine FortiGate changes and recurring incidents.
Learn moreAfter-hours cover
Evening, overnight and weekend shifts for your 24/7 contracts.
Learn moreCoverage
Cover for the hours you can't staff
Pick the shifts you need. All times are Melbourne time.
Business day
Mon–Fri · 8:30am–5:00pm
Extra hands on your main queue
Evening
Mon–Fri · 4:30pm–1:00am
After-hours cover and overflow
Overnight
Mon–Fri · 12:30am–9:00am
Monitoring and early-morning cover
Weekend
Sat–Sun · 8:30am–5:00pm
Support for 24/7 contracts
The Melbourne evening is a normal Sri Lankan working day, so evening cover is reliable.
How it works
From agreement to go-live in four weeks
Week 1
Discovery
We learn your tools, clients, ticket patterns and the shifts you need covered.
Week 2
Access and security
We set up managed devices and separate least-privilege accounts with MFA.
Week 3
Knowledge transfer
Your processes, runbooks and escalation paths are handed over and documented.
Week 4
Shadow then go live
Engineers shadow your team, then start working your queue under your brand.
Founding partners start with a 90-day pilot.
Why Logicsphere
Built to be run well, not just to be cheap
Australian-owned and accountable
One accountable owner for the service, not a recruiter who moves on after placement.
Real L2 depth
Microsoft 365, Entra ID, Intune, AD, FortiGate and networking.
Dedicated, not pooled
Your engineers work for your MSP, in your tools, under your brand.
Evening cover in our daytime
Your evening falls in the normal Sri Lankan working day.
No hiring risk or overheads
We supply the desk, laptop, licences, internet with backup and power.
Security first
Managed devices, MFA, least-privilege access and no client data stored locally.
- 90-day pilot
- Founding-partner prices held for 12 months
- No onboarding fee
- Free ticket-data review
FAQ
Questions MSP owners ask
Where are your engineers based?
They will work from our office in Colombo, Sri Lanka, with backup internet and power. We go live in April 2027.
How do you handle security and client data?
Engineers use company-managed, encrypted laptops and no personal devices. No client data is stored locally: access is only through your tools, with MFA and separate least-privilege accounts for each MSP. We are aligned with the ASD Essential Eight, and a data processing agreement covers Australian Privacy Principle 8 and Sri Lanka's Personal Data Protection Act.
What happens when an engineer is sick or on leave?
We cover it. Leave cover is part of the service, using rostered shifts and casual reserve engineers, so you don't have to find a replacement.
Can we interview the engineers?
Yes. They will be dedicated to your MSP, so you can meet them before they start on your queue.
What's the minimum commitment?
A 90-day pilot, then 90 days' notice. There is no lock-in after the pilot.
Will this improve our margins?
It should if your service revenue stays the same, because your direct delivery cost goes down. How much depends on your pricing, ticket volumes and client mix. The calculator on our pricing page gives you an estimate, or send us 90 days of ticket data for a free review.
Do you do onsite work?
No, onsite work and hardware stay with you.
Can we take engineers onto our own payroll later?
Yes, after 24 months, for an agreed transfer fee.