What we do
Dedicated L1 and L2 engineers who work in your PSA, RMM and documentation tools, under your brand.
All services
Choose the work you want off your team's list. Each service is delivered by dedicated engineers, working in your tools.
Dedicated L1 engineers who triage, resolve and update tickets in your PSA, under your brand.
Learn moreL2 engineers who take complex incidents, find root causes and coach your L1 team.
Learn moreRostered evening, overnight and weekend shifts for the hours that are hardest to staff locally.
Learn moreDay-to-day Microsoft 365 and Entra ID administration, with security changes made under your change approval.
Learn moreIntune enrolment and compliance, RMM patching and software deployment, with follow-up on patch failures.
Learn moreDaily backup job checks, failure remediation, scheduled restore tests and clear reporting.
Learn moreTriage of RMM and NOC alerts for servers, firewalls, Microsoft 365 and backups, with a fix or escalation to your on-call.
Learn moreRoutine FortiGate changes, VPN users, firmware checks and connectivity diagnosis, with design left to you.
Learn moreOnboarding and offboarding checklists for accounts, licences, devices and access reviews.
Learn moreRunbooks for your top ticket types, knowledge articles and documentation clean-up in your own platform.
Learn moreEngineers
Each engineer is dedicated to your MSP and works your queue in your PSA, RMM and documentation tools.
Typical capacity: 15–20 tickets a day
Typical capacity: 5–8 complex tickets a day
Coverage
Pick the shifts you need. All times are Melbourne time.
Mon–Fri · 8:30am–5:00pm
Extra hands on your main queue
Mon–Fri · 4:30pm–1:00am
After-hours cover and overflow
Mon–Fri · 12:30am–9:00am
Monitoring and early-morning cover
Sat–Sun · 8:30am–5:00pm
Support for 24/7 contracts
The Melbourne evening is a normal Sri Lankan working day, so evening cover is reliable.
L3 and project engineers, monitoring and automation. Ask us about your requirements.