Services
Documentation and runbooks
Good documentation makes every engineer faster, including yours. We write runbooks for your top ticket types, turn repeat fixes into knowledge articles and clean up what you already have. It all stays in your own platform.
What our engineers do
- Write runbooks for your top ticket types
- Turn repeat fixes into knowledge articles
- Clean up outdated or duplicate documentation
- Keep client documentation current after changes
- Fill gaps found during tickets and handovers
- Work through an agreed documentation list when the queue is quiet
Tools we work in
- IT Glue
- Hudu
- SharePoint
- Your PSA
Stays with you
- Ownership of all your documentation
- Your standards and templates
- Final review of runbooks
Shifts and level
Shifts that suit this work. All times are Melbourne time.
- Business day: Mon–Fri, 8:30am–5:00pm
- Evening: Mon–Fri, 4:30pm–1:00am
Engineer level: L1 and L2
See the shift timelineCommon questions
Who owns the documentation you write?
You do. It is written in your platform and stays there.
Is this a separate service?
It can be part of a dedicated engineer's week. We use quiet periods for an agreed list of documentation work.
Talk to us about this service.
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