Services
Network and firewall support
Our L2 engineers handle the routine network work that fills your queue. That covers FortiGate changes, VPN users, firmware checks and connectivity diagnosis. Network design and major changes stay with you.
What our engineers do
- Routine FortiGate changes under your change approval
- Add, change and remove VPN users
- Check firmware versions and flag updates
- Diagnose connectivity issues
- Review firewall logs during troubleshooting
- Document changes in your platform
Tools we work in
- FortiGate
- Your RMM
- Your PSA
- Your documentation platform
Stays with you
- Network design
- Major changes and upgrades
- Change approvals
- Onsite work and hardware
Shifts and level
Shifts that suit this work. All times are Melbourne time.
- Business day: Mon–Fri, 8:30am–5:00pm
- Evening: Mon–Fri, 4:30pm–1:00am
Engineer level: L2
See the shift timelineCommon questions
What counts as a routine change?
Work you have approved and we can follow from a runbook, such as VPN users or a standard policy change. You decide where that line sits.
Do you work with firewalls other than FortiGate?
FortiGate is our focus. Tell us what you use and we will be upfront about whether we can support it.
Talk to us about this service.
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