Services
Monitoring and alert triage
Our engineers watch your RMM and NOC alerts across servers, firewalls, Microsoft 365 and backups. Each alert is triaged, then fixed or escalated to your on-call engineer. 24/7 monitoring needs engineers rostered on overnight and weekend shifts, so tell us the hours you need covered.
Evening, overnight and weekend shifts
What our engineers do
- Watch RMM and NOC alerts during rostered shifts
- Triage alerts for servers, firewalls, Microsoft 365 and backups
- Fix what the runbook covers
- Escalate the rest to your on-call engineer
- Raise tickets with clear notes in your PSA
- Spot noisy alerts and suggest tuning
- Hand over open alerts at the end of each shift
Tools we work in
- NinjaOne
- Datto
- N-able
- FortiGate
- Microsoft 365
- Your PSA
Stays with you
- Your on-call roster
- Monitoring thresholds and policy
- Major incident management
- Security incident response beyond first containment
Shifts and level
Shifts that suit this work. All times are Melbourne time.
- Evening: Mon–Fri, 4:30pm–1:00am
- Overnight: Mon–Fri, 12:30am–9:00am
- Weekend: Sat–Sun, 8:30am–5:00pm
Engineer level: L1 and L2
See the shift timelineCommon questions
Do you offer 24/7 monitoring?
Only with engineers rostered across the week. 24/7 monitoring needs overnight and weekend shifts on top of business day and evening cover.
What happens when an alert needs your on-call?
We escalate it straight away with the details from triage. For a P1, our target is a 15-minute response with immediate escalation to your on-call.
Talk to us about this service.
Related services
After-hours and weekend cover
Rostered evening, overnight and weekend shifts for the hours that are hardest to staff locally.
Learn moreBackup monitoring and restore testing
Daily backup job checks, failure remediation, scheduled restore tests and clear reporting.
Learn moreNetwork and firewall support
Routine FortiGate changes, VPN users, firmware checks and connectivity diagnosis, with design left to you.
Learn more