Services
Backup monitoring and restore testing
A backup is only useful if it can be restored. Our engineers check your backup jobs every working day, fix or escalate failures, and run restore tests on the schedule you agree. You get a clear record of what passed and what didn't.
What our engineers do
- Check backup jobs daily
- Investigate and fix failed jobs
- Raise tickets for failures that need your input
- Run scheduled restore tests
- Record restore test results
- Report on backup status across clients
Tools we work in
- Veeam
- Datto
- Your RMM
- Your PSA
- Your documentation platform
Stays with you
- Backup design and retention policy
- Decisions to restore production data
- Client reporting and sign-off
Shifts and level
Shifts that suit this work. All times are Melbourne time.
- Business day: Mon–Fri, 8:30am–5:00pm
- Overnight: Mon–Fri, 12:30am–9:00am
Engineer level: L1 and L2
See the shift timelineCommon questions
How often do you run restore tests?
On the schedule you agree with us. We record each result so you have evidence for your clients.
What if a backup keeps failing?
We treat it as a recurring incident: find the cause, fix what we can and escalate anything that needs a design change or your approval.
Talk to us about this service.
Related services
Monitoring and alert triage
Triage of RMM and NOC alerts for servers, firewalls, Microsoft 365 and backups, with a fix or escalation to your on-call.
Learn moreEndpoint and patch management
Intune enrolment and compliance, RMM patching and software deployment, with follow-up on patch failures.
Learn moreDocumentation and runbooks
Runbooks for your top ticket types, knowledge articles and documentation clean-up in your own platform.
Learn more