Services
Endpoint and patch management
We keep managed devices enrolled, compliant and patched. Our engineers work in Intune and your RMM, following the policies and patch schedule you set. Failed patches are followed up rather than left in a report.
What our engineers do
- Intune enrolment and troubleshooting
- Review compliance status and fix non-compliant devices
- Run patching through your RMM on your schedule
- Follow up patch failures through to a fix or a clear ticket
- Deploy software through Intune or your RMM
- Patch and vulnerability follow-up reports
Tools we work in
- Intune
- Microsoft Defender
- NinjaOne
- Datto
- N-able
- Your PSA
Stays with you
- Patch policy and maintenance windows
- Compliance policy design
- Hardware replacement and onsite work
Shifts and level
Shifts that suit this work. All times are Melbourne time.
- Business day: Mon–Fri, 8:30am–5:00pm
- Evening: Mon–Fri, 4:30pm–1:00am
Engineer level: L1 and L2
See the shift timelineCommon questions
Who sets the patch schedule?
You do. We run patching in the windows you agree with your clients, and follow up anything that fails.
Can you patch outside business hours?
Yes, if you have an engineer rostered on that shift. The evening shift suits many patch windows.
Talk to us about this service.
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