Services
Microsoft 365 and Entra ID administration
We handle the regular work that keeps your clients' Microsoft 365 tenants tidy and secure. That covers users, licences, Exchange Online, Teams and SharePoint. Conditional access and tenant security changes are made only under your change approval.
What our engineers do
- Create and manage users, groups and shared mailboxes
- Assign and review licences
- Conditional access changes under your change approval
- Exchange Online mail flow issues and small migrations
- Teams and SharePoint administration
- MFA registration and sign-in troubleshooting
- Microsoft 365 hygiene tasks from your agreed proactive list
Tools we work in
- Microsoft 365
- Entra ID
- Exchange Online
- Teams
- SharePoint
- Your PSA
Stays with you
- Change approvals
- Tenant security design
- Major migrations and projects
- Licensing decisions and client billing
Shifts and level
Shifts that suit this work. All times are Melbourne time.
- Business day: Mon–Fri, 8:30am–5:00pm
- Evening: Mon–Fri, 4:30pm–1:00am
Engineer level: L1 and L2
See the shift timelineCommon questions
Who approves changes to conditional access?
You do. Our engineers make those changes only under your change approval.
What access do your engineers need?
Separate least-privilege accounts with MFA, set up for your MSP. Client data isn't stored locally, and access is only through your tools.
Talk to us about this service.
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